We know it can be frustrating when the online purchase is not quite right, we offer a complete “no fuss” guarantee to all our customers. We have very customer friendly return & refund policies.

Please read product details carefully before confirming the order.

Damaged Product/ Incomplete Product:

If your goods are damaged in courier than only send pic and specify problem info@britishterminal.com within 24 hour only.

we are follow no return policy for personal or family photo or prints .For any refund for prepaid orders we reverse the transaction you made.for personal or family photo no return policy apply.Refund can take up to 7-10 working days to reflect in your account depending on your bank. Please ensure that the products are not used, altered, washed, soiled or damaged in any way. If the product is not pass in our quality check no refund amount will be given.

Order Cancellation

Orders can be cancelled within 1 hours of placing the order without any extra costs. To cancel the order, please call us at our customer care number / mail us at info@britishterminal.com. We are unable to cancel the order once it has been dispatched or printed.

All of our British Terminal products are non-refundable, non-returnable and non-exchangeable. For cancellation of printing or painted items, call / write to us within 1 hrs. No cancellation will be made beyond that.

Custom Product Order

Custom products are the products those are created on your request, apart from other available products on website. On such product orders COD won’t be applicable. Such orders are non-refundable, non-cancelable & non-exchangeable. They can only be replaced in case of in-correct product or damaged product received.

Bulk Orders

All the orders having value more than INR 5,000 comes under bulk order category. For bulk orders above return & refund policies are not applicable. Bulk orders are not refundable in any scenario, only defective items or damaged items individually can be replaced. Bulk orders may take some extra time to ship depending on the volume. The delivery time will be confirmed by our team at the time of order confirmation.